Complaints Procedure

*Please note: Our current timescales in responding to formal complaints is up to 8 weeks from the date received. We are currently working on reduced staff numbers and some staff have had to work from home to comply with COVID restrictions in our offices. We appreciate your patience during this difficult period.

I’m really pleased with this company because:
They kept me informed throughout the process.
They were prompt and polite.
I would thoroughly recommend them and would use them again.

Removals Review

LEGENDS:
Very professional, flexible, accommodating and extremely helpful. The storage process for our recent house move was made so much easier and bearable by the Merthyr Self Storage Team. A special mention to Dan but the whole team are exceptional.
Thanks lads.💪👏👍

Storage Review

The team where so polite and very helpful this is why I’ve used these guys for years always get the best service everytime

Removals Review

Outstanding service for all the team. Very efficient and professional, would highly recommend

Removals Review

Fantastic service from start to finish. Removal and offload was conducted in a professional and timely manner. Would definitely recommend.

Removals Review

I cannot thank you enough for your services. Despite our move seeming like a never-ending saga with one problem after another, you were willing to be patient and accommodate us.

On the day nothing was too much trouble and we were relieved that your company provided us with such good service, in comparison to the other removal company we witnessed delivering to out former home as we were exiting.

Our move was a particularly large one but it was primarily done with ease thanks to your services. I was recommended to seek our your company from someone else who thoroughly rated you and both my husband and I would confidently do the same if we were asked for a recommendation

Storage Review

Excellent service crew were polite and efficient. Kept us updated throughout.

Removals Review

The team were friendly and worked hard and efficiently putting the house contents where directed.
When requested they provided covering to protect the new floors in the property.
A good service. Thank you

Storage Review

At such notice of our house move MSS was able to help. It was a long day and they all worked really hard to get our belongings from our old house into our new house. They did a sterling job.

Removals Review

Everything went smoothly. The removal people handled my furniture and belongings with great care from my old property to my new property. They were very pleasant and friendly and polite.

Removals Review